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I way too had an absolute nightmare of the flight with them. I filled out their 1500 term complaint form by chopping it all the way down to The purpose that even I didn't comprehend what I had gone through.

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Our flight from Greenville, SC to Dallas arrived by the due date but we ended up necessary to remain while in the plane on tarmac for almost ninety minutes producing quite a few to miss out on connecting flights. AA screwed up again–no one happy with getting dealt with like cattle; you haven't appreciated your shoppers.

The definition of shopper service at American Airlines is not really defined in any acknowledged conditions. It doesn't deal with the customer or indicate any service in the slightest degree. My daughter, traveling solo, experienced the current working experience of ready in line at Heathrow so extended to examine in that she missed the checkin by two MINUTES although the aircraft was in the gate for an additional 45 minutes. The agent, And that i use that word generously, expected she obtain A further ticket for the afterwards flight at a expense of yet another $300. Then proceded to tell her the seat will be assigned at the gate. Okay, challenge resolved. You think that! If the gate is assigned she goes to get her seat assigned and also the ‘AGENT’ who'd not permit her on the very first flight cancelled her seat on the two the first and next flight right after having her income! So she wasn’t off that 1st flight yet, THE AGENT took her off! And now she wasn’t on the 2nd flight for which she paid additional income. The good news is we had been in communication and he or she spoke which has a supervisor who produced a seat to her. When she asked who experienced cancelled the her reservation, they mentioned they didn't know. This all took place in a 3 hour time period. She ultimately boarded quarter-hour in advance of departure, I hope. So my husband and I contacted American Airways to confirm if she was in the position to get about the plane and who experienced cancelled her flight, considering the fact that there was a economic transaction and no economical transaction takes place without a history of who designed it, a person would Consider, for accounting and theft security reasons by yourself. My partner called to start with and spoke to JAYNE FUENTES, a supervisor who following a extended dialogue gave us NO Data. She could not tell us if my daughter bought a seat over the flight, bought on the aircraft, or who bungled the additional buy. She genuinely stated that ‘They're open up terminals and they don't register that's reserving or accepting payment for your seat reservation.’ That is certainly accurate accounting in your case. So my husband thanked her politely for all her help at which level I mentioned JAYNE FUENTES told us very little she was of no help in any way. Then I called American Airlines and spoke to another supervisor, JANE GRAY, a person who shouldn't be permitted to response phones in a prison.

just after arrival at airport I used to be knowledgeable the flights were overbooked And that i could get to Dallas the following morning but not to Las Vegas.

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I have provided an report that outlines your firm as getting the worst airline inside the market which is not something to generally be happy with. Depending on my knowledge I will say that I am in no way likely to fly with your business all over again, and neither will any one I do know. I've previously publically introduced my frustrations together with your airline on the many social networking web-sites.

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rosity to us shareholders. Administration and all staff of AAL are naturally doing a great work, reflected in the constant increase of

Never ever I repeat by no means will I select American Airways. Again.Thoroughly unprofessional personnel in the ticket agent to flight attendants. The many jokes I've heard about this staying a ” cattle hauler ” airline is unfortunately genuine in my current working experience.quite unhappy.

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contacting an actual person at AA client service is beside unattainable. The Internet site record a phone number, which can be for cargo Which only references a Website that may be no help at all.

it is actually pitiful to acquire to report that my a number of emails to Consumer Relations haven't been answered as of thus far Oct 29, a total not enough one of the most elementary courtesy towards an eighty four years old Initial-Course passenger and Regular Flier….

Owning just done (3/18) a flight from Miami Airport to Philadelphia, we discovered which the service within the Miami Airport because of the American Airline men and women wasn't in keeping with efficient or professional service. We were given incorrect directions to our check-in location, on the other hand once we experienced to get in line for just a protection Look at. We have been despatched to the incorrect location for that functionality.

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